Partners Terms & Conditions

By signing up to be a partner in the TRÄNA Partner Program (the “Program”), you agree to be bound by the following terms and conditions (the “Terms”). Please ensure that you read them carefully before signing up. These Terms are a legal agreement between TRÄNA (“TRÄNA”, “we”, “us”) and You (the “Partner”, “you”).

We reserve the right to update and change the Terms from time to time without notice. Any amendments, modifications, enhancements, or changes to the Program, including the release of new features and resources made available by us from time to time, shall be subject to these Terms. Continued use of the Program after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms at: tranaclo.com.

Any violation of these Terms may result in, among other things, termination or suspension of your rights to be a Partner and forfeiture of any outstanding partner referral fee payments earned during the violation.

Account Registration & Terms

• You must provide your legal full name, a valid email address, and any other information requested to complete the sign-up process for a Partner account (“account”).
• You must be 18 years of age or older to join this Program.
• Each account is for use by either a single legal entity or an individual user. We do not permit you to share your username and password with any other person. Responsibility for the security of any usernames and passwords issued rests with you.
• You may not use the Program for any illegal or unauthorized purposes. In using the Program, you must not violate any laws in your jurisdiction.

Referral Links & Promotion

• Once you have signed up for the Program, you will be provided with a unique discount code and URL link to share with your audience. Your discount code can be used on every purchase made by your referred customers, and there is no limit to its use.
• You are responsible for promoting the code and link accurately and ethically. Misleading, inappropriate, or spammy promotion may result in termination.
• We may also provide graphical images that can be used within the links to promote TRÄNA. You may not modify these images in any way. We reserve the right to change the images at any time without notice.
• You may not issue any press release with respect to this Agreement or your participation in the Program without our prior written consent.

Referral Window & Fees

• For links: Your referral window lasts for 3 days from when a prospective customer clicks on your link. Any purchases made during that time will be attributed to you.
• For codes: The referral window is limitless—you’ll earn commissions on any purchase made using your code.
• The referral fee is 10% of the revenue from each customer you refer, credited after the customer makes full payment.
• Commissions will be paid 30 days after the customer’s purchase to align with our 30-day return policy. If a customer returns or requests a refund within the 30-day period, no commission will be paid on that sale.

Payment

• Commissions will be paid 30 days after the customer’s purchase to align with our 30-day return policy. If a customer returns or requests a refund within the 30-day period, no commission will be paid on that sale.
• Refunds, chargebacks, or fraud will disqualify commissions.
• Commissions will be processed after verifying the sales are legitimate and have not been refunded.

Customer Definition

Every customer who buys a service through this Program is deemed to be a customer of TRÄNA. Accordingly, all of our rules, policies, and operating procedures concerning pricing, customer orders, customer service, and service sales will apply to those customers. We reserve the right to change our policies at any time.

Pricing & Availability

We will determine the prices to be charged for services sold under this Program in accordance with our own pricing policies. Services prices and availability may vary from time to time. Because price changes may affect services that you have listed on your site, you should not display services prices on your site. We will use commercially reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular service.

Copyrighted and Trademarked Material

You are solely responsible for ensuring that your reviews, product descriptions, and articles (if applicable at your site) obey all applicable copyright, trademark, and other laws. TRÄNA will not be responsible if you use another party's copyrighted or trademarked material in violation of the law.

Term of the Agreement and Program

The term of this Agreement will begin upon our acceptance of your Program application and will end when terminated by either party. Either you or we may terminate this Agreement at any time, with or without cause, by giving the other party notice of termination. Notice by e-mail, to your address on our records, is considered sufficient notice to terminate this Agreement. TRÄNA reserves the right to end the Program at any time. Upon Program termination, TRÄNA will pay any legitimate outstanding earnings.

Termination

TRÄNA, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Program, or any other TRÄNA service, for any reason at any time. Such termination will result in the deactivation or deletion of your Partner Account, and the forfeiture and relinquishment of all potential or accrued referral fees in your Account if they were earned through fraudulent, illegal, or overly aggressive, questionable sales or marketing methods. TRÄNA reserves the right to refuse service to anyone for any reason at any time. Upon the termination of this Agreement for any reason, you will immediately cease use of, and remove from your site, all links to the TRÄNA website and all our images and other materials provided under the Program.

Relationship of Parties

You and we are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this Agreement.

Limitations of Liability

The Company and any of the Company's officers, directors, employees, shareholders, or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive, or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Program. Nothing in this legal notice shall exclude or limit the Company's liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977; or (b) fraud; or (c) misrepresentation as to a fundamental matter; or (d) any liability which cannot be excluded or limited under applicable law. If your use of material provided under this Program results in the need for servicing, repair, or correction of equipment, software, or data, you assume all costs thereof. The Company’s maximum aggregate liability under or in connection with these Terms, or any collateral contract, whether in contract, tort (including negligence) or otherwise (a “Claim”), shall be limited to a sum equal to the aggregate amount which we are obliged to pay you in the twelve (12) month period immediately prior to the period giving rise to such Claim.

Arbitration

Any dispute relating in any way to this Agreement (including any actual or alleged breach hereof), any transactions or activities under this Agreement or your relationship with us or any of our affiliates shall be submitted to confidential arbitration in England and Wales. Arbitration under this agreement shall be conducted under the rules then prevailing of the England and Wales Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Notice

All notices given by you to us must be sent to partners@tranaclo.com. We may give notice to you at the email address you provided to us when registering. Notice will be deemed received and properly served 24 hours after an email is sent. In proving the service of any notice, it will be sufficient to prove in the case of an email, that such an email was sent to the specified email address of the addressee.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations hereunder that is caused by events outside our reasonable control (a “Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) strikes, lock-outs, or other industrial action; (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; (d) impossibility of the use of public or private telecommunications networks; (e) the acts, decrees, legislation,… or restrictions of any government.

Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

Waiver

If we fail, at any time, to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled hereunder, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will, to that extent, be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the use of the Program and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into these Terms, neither of us has relied on any representation, undertaking, or promise given by the other or be implied from anything said or written in negotiations between us prior to entering into these Terms, except as expressly stated herein.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date we entered into these Terms (unless such untrue statement was made fraudulently), and the other party's only remedy shall be for breach of contract as provided in these Terms.

Governing Law and Jurisdiction
This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English Courts.