FAQs

We accept: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Bancontact, Google Pay, iDEAL, Maestro, Shop Pay, UnionPay, and PayPal.

You can track your order by entering your email address and order number on our dedicated order tracking page.

I wish to track my order.

If you need to cancel or amend your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped. If the order has already been shipped, we are unable to make any changes.

Has your order not shipped yet? Contact us.

If an item is missing from your order, please contact us within 7 days.

Please include:

• Your name
• Order number
• Missing item

Are you missing an item? Contact us.

UK:

• Evri Standard Tracked: 3 - 4 business days
• Evri Express Tracked: 1 - 2 business days

Europe:

• Royal Mail Standard Tracked: 3 - 5 business days

Rest of the World:

• Royal Mail Standard Tracked: 5 - 7 business days

Please allow up to 3 business days for order dispatch. You will receive a dispatch email once your order has been sent. If your order has been dispatched, you can track it. If it has been longer than 3 business days since you ordered, you can contact us.

Free shipping is available when you spend the following amounts:

• UK: £60
• Europe: £80
• Rest of the World: £110

Free shipping is automatically applied at checkout when the threshold is reached.

For orders shipped outside the UK, all import duties, customs charges, taxes, and administrative fees are the responsibility of the customer. We recommend verifying your country’s tax regulations before placing an order, as these costs are beyond our control and cannot be anticipated.

• Items can be returned within 30 days of the shipment date.
• Items must be in unworn and unwashed condition.
• Items must be in the original packaging with all tags intact.

1. Enter your email address and your order number (e.g., 1001).
2. Select the items you want to return or exchange, choose your return solution, then your return method, and submit.
3. Once your request has been reviewed and approved, you will receive email notifications with shipping guidelines.

Do you wish to make a return? Make a return.

• Items that have been worn, washed, or altered.
• Items without original packaging or tags.
• Items marked as non-returnable on the product page.

We want you to love your purchase! Return postage is usually deducted from your refund, but if we made a mistake, such as sending the wrong item or a damaged product, we'll cover the cost. Your satisfaction is our priority!

• If your item is faulty, please contact us within 7 days of the delivery date.
• If your item is lost or stolen, please collect evidence and contact us immediately.

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have and purchase the desired variant separately. This ensures you receive the correct item efficiently and promptly.

• Refund to the original payment method.
• Refund to a store gift card.

After your return has been processed, you will receive a refund notice from us. It will take an additional 1-3 business days for the refund to be returned to your original payment method. Refunds to store credit are immediate. If more than 15 business days have passed since we approved your return, please contact us.

Our products are crafted in top-quality facilities located in China. We ensure all of our partners have ethical manufacturing practices and high standards.

To find your perfect fit, please refer to our detailed Size Guide available on each product page.

Each product has specific care instructions. Please refer to the care instructions provided on the product page for details on how to best care for your leggings, shorts, tops, sports bras, tote bags, and caps.

To get notified when a specific item is back in stock, sign up for our back-in-stock notifications on the product page. You will receive an email as soon as the item is available again.

You can also join our mailing list to be notified when new items are available, or select the specific product on our Coming Soon page for updates.